Support

We understand that every business is unique, because of this we offer various support options that best suit your
IT needs.These options are via a combination of telephone support, remote access support, onsite visits and
proactive scheduled maintenance.

Remote Access Support : Using remote access management software and hardware, we can provide remote
support for your workstations and servers. With the remote access capability in place we can connect to your
network and take control of your computer as if we were physically sat at the desktop. This allows us to change
settings, look at event logs, rectify problems and various other tasks. Certain hardware requirements are needed
for this type of support.

Proactive Scheduled Maintenance : In order to keep the network servers and workstations functioning optimally,
it is important that they are maintained. Over time the performance of a server or workstation will deteriorate,
for example the hard disk will be increasingly used up, the requirements placed on the RAM will increase and tape
backups can fail. In order to maintain your network servers and workstations we can provide scheduled ‘health checks’
as part of your support contract.

Support Contract : On a regular, predictable schedule, we visit your site to perform necessary tasks to maintain the
performance and reliability of your software and hardware. We will also be there to answer general computing questions
that you or your staff may have. A support contract will also guarantee you a same day response and priority over non
contracted customers. All contracts are completely flexible to suit your company needs.

Software Updates : Periodically, software publishers make improvements and bug fixes to their products. Keeping up
with these changes, as well as understanding the implications of these changes, can be quite challenging and time
consuming. Not understanding the details can expose you to security problems, performance issues, or even the risk of
lost business information.

We are more than happy to come and meet with you to look at your infrastructure and discuss your requirements.
Following this we can put together a proposal and quotation based on our recommendations and your requirements.
To arrange a meeting, please call the office on 01271 446105